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Return and Exchange Policy
① We conduct comprehensive quality checks on all products before shipping. If you still find quality issues after receiving the goods, please contact us within 7 days of receipt, providing information such as the product name, reason for return, and pictures of the product with quality issues. We will process your return request as soon as possible Ensure the packaging is intact and the item is unused; we strongly declare that we will not accept returns once the item has been used ）
② Please promptly check the items upon receipt. If you find any missing or incorrect items, please contact us immediately and provide the shipping slip and product photos. After verification, we will process a refund or return for you.If issues with incorrect or missing shipments are reported more than 1 week after receipt, we reserve the right not to process them.
③ For products that are not selling well, we support a three-month return and exchange policy, with the shipping cost borne by you. The return and exchange period starts from the time you receive the goods, and no returns or exchanges will be accepted after three months. The following situations do not qualify for returns or exchanges (items with damaged packaging are not eligible for returns or exchanges, and items marked as "special clearance" or "special designation" are not eligible for returns or exchanges). Items that affect secondary sales will not be returned or exchanged. ）
④ Please make sure to include a note in the return package with your name, the product(s) being returned and their quantity, and the reason for the return.We will process your request as soon as possible after receiving the goods!
⑤ For all wholesale returns and exchanges, whether due to quality issues or simply not liking the item, the shipping cost is borne by you. It is recommended to use couriers such as YTO Express, STO Express, and Yunda Express, and to avoid regular mail and cash-on-delivery shipments.
